General Conditions

Rates

Rates are all quoted in American Dollars and are based on present cost conditions (October 2014) and include VAT taxes. They are valid from 01/11/2014 to 06/30/2015. Ball Tour reserves the right to alter prices if major increases occur during the course of the year.

Hotels

We reserve the right to provide hotels of similar category if the circumstances make it necessary, at no additional cost or refund.   

Reservation Terms

Individual reservations will be made by addressing your fax or e-mail to our reservation centre:

BALL TOUR - Tour Operator
Pacífico Rodriguez 121 - 1653 BUENOS AIRES
Tel. +54 114849-0333 / 4738-6100

E-mail: reservations@balltour.com.ar

Ball Tour Operator undertakes to confirm reservations within 24 hours, confirmation will also be given as regards the hotel requested or another hotel of same class, standard and, if available, of the same price.

Please note that your reservation form must specify the subject or reference as follows: reservation confirmation.

Vouchers

Each reservation will correspond to a reservation number to be printed on the voucher. All vouchers shall bear the following writing: “reservation and payment through Ball Tour” 

Cancellations and refunds

Procedure
Partial cancellation of a previously confirmed booking, must be followed by a new “confirmation order” from Ball Tour, confirming the modified booking. Full cancellation of all services of a previously confirmed booking must be followed by a Ball Tour confirmation. Ball Tour will not be responsible for any cancellation not confirmed and will regularly debit the relative no-show charges.

Cancellation fee
Hotel bookings and transportation services cancelled without due notice are subjected to a cancellation fee according to each hotel policy. Air tickets are governed by transport conditions.

Claims
Claims will be accepted provided that they are duly written and forwarded to our head office during the customer’s stay in Argentina. Ball Tour will not accept any claim notified after completion of the tour, unless it has been addressed to our head office in due course.

Payments

Unless otherwise stipulated by special agreements, all reservations must be prepaid. Agent’s vouchers will be honoured by our offices only if the cost of the services is fully paid by bank swift-remittance that should reach our office at least 14 days before arrival date.

Liability

The liability of Ball Tour is limited. Ball Tour acts only as an agent for the passengers in all functions pertaining to hotel reservations and accommodations, restaurants, meals and services, sightseeing tours and transportation of whatever nature, and assumes no liability for injury, loss, damage, accident, delay or inconveniences which may occur either by reason of defect, or direct or indirect result of result of Climate or Natural Events, or as acts of government or other civil authorities (war, civil disturbances, strikes, etc.) or from any cause beyond Ball Tour control.

Ball Tour can not accept responsibility for the loss or additional expenses due to delay or changes in schedule or other causes. Ball Tour reserves the right to vary itineraries in order to improve each tour, to the tour members’ advantage.

Ball Tour reserves the right to cancel or reschedule any tour departure in accordance with operation requirements.

The conditions of this brochure will start only after signature of a contract.

The rates in our brochure constitute an integral part of the contract.

All disputes will be deferred to the Court of Buenos Aires